Shipping policy
Product Availability & Out-of-Stock Orders
At Nurse Calm Aromatherapy™, our products are handcrafted in small batches, and inventory may occasionally become unavailable due to limited quantities or unexpected demand.
If an item becomes unavailable after an order has been placed, we will contact the customer promptly using the email address provided at checkout.
When possible, we may offer an alternative product of comparable or greater value at no additional charge. Any substitution will require the customer's approval before shipment.
Customers may also choose to receive a full refund for the unavailable merchandise, including applicable shipping charges, or a full refund of the order if it cannot be fulfilled as purchased.
If we are unable to fulfill an order within the originally stated processing timeframe, we will notify the customer of the delay, provide an updated shipment estimate when available, and explain their cancellation and refund options.
If a customer does not respond and we cannot fulfill the original order, we will cancel the affected order and issue a prompt refund to the original payment method in accordance with applicable law.
We appreciate your understanding and the opportunity to make every Nurse Calm experience a positive one.
Shipping Policy
At Nurse Calm Aromatherapy™, every order is thoughtfully prepared and packed with care. Because our products are handcrafted in small batches, we appreciate your patience while we prepare your order for its journey to you.
Processing Time
Orders are typically processed and shipped within 3–4 business days. Each Nurse Calm Aromatherapy™ order is thoughtfully prepared and packaged with care.
Processing times may be extended during holidays, special promotions, product launches, or periods of high order volume.
Business days do not include weekends or holidays. Processing time refers to the time needed to prepare and hand your order to the shipping carrier and does not include carrier transit time.
Shipping Rates
Enjoy free standard shipping on orders of $50 or more, unless otherwise stated during a special promotion.
For orders under $50, shipping rates are calculated at checkout based on your shipping address, package weight, and available shipping method.
Shipping Carriers
Orders may be shipped using USPS or UPS, depending on the size, weight, destination, and shipping method selected for your order.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to update tracking information after your shipping confirmation is received.
Shipping Address Changes
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at
If your order has not yet shipped, we will do our best to update the address. Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your package or product arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at
Please include your order number and clear photos of the product and packaging so we can review the issue and help make it right.
Delivery Delays
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside our control.
If your tracking information shows an unusual delay, please contact us and we will do our best to assist you.
International Shipping
At this time, we ship within the United States only.
Questions About Your Order?
We're happy to help.
Contact us at:
Nurse Calm Aromatherapy™
Embrace the Journey.
